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Public Sector

Collaborating with you to transform our public sector

We have a reputation for excellence as a responsible partner. Here is how Valtech can help you improve and optimize public service experiences and outcomes.

A young woman stands outdoors, focused on her smartphone while interacting with an electric scooter or bike, likely using an app to unlock or navigate it. She is dressed casually in a white tank top and jeans, with long, wavy hair. The background features a modern urban setting with beige buildings and greenery, suggesting a relaxed city environment. The image highlights the use of technology for convenient urban mobility.

数字化社区

我们一直希望我们的工作能够改善人们的生活，并帮助我们的客户实现业务增长。在提供支持全球社会所有成员的数字解决方案方面，这一目标具有最为明显的表现。

 

从交通系统到医疗健康服务，从公共通告到招聘活动，我们与广泛的公共部门组织开展合作，使其能够为依赖于他们的用户提供有意义的体验。

 

我们帮助塑造整个行业的工作方式。作为倡导敏捷方法的先驱，我们开创了新的高效模式，改变了工作方式和交付速度。

 

在英国，我们帮助政府部门满足《数字服务标准》（Digital Service Standard），并积极参与其后续改进。在德国，我们一直负责制定数字计划路线图。无论我们在世界的哪个地方开展工作，我们始终为这些项目感到自豪，因为这些项目帮助了社会中的弱势群体，并为需要援助的社区提供支持。

 
  • A young man with a beard is sitting on public transportation, wearing large white headphones and looking thoughtfully out the window. He is dressed casually in a brown jacket, and the soft light from outside highlights his profile. In the background, other passengers are visible, some standing and others seated, creating a typical busy public transit atmosphere. The image conveys a sense of calm and reflection during the commute, with the man enjoying music or a podcast through his headphones.
  • A woman wearing sunglasses is sitting in the back seat of a car, reaching for the wheel of a folded wheelchair next to her. She is dressed casually in a gray sweatshirt and appears relaxed. The car door is open, allowing sunlight to fill the space. The image highlights independence and mobility, showing the woman comfortably managing her wheelchair while traveling. The interior of the car is practical and functional, supporting her needs.
  • A young woman with shoulder-length hair and glasses is sitting by a train window, gazing out at the passing scenery. She is casually dressed in a green t-shirt and holding her smartphone in one hand, resting it on her lap. The sunlight illuminates her face and the train seat, while the blurred view of railway tracks and greenery outside adds to the feeling of peaceful travel. The image captures a quiet moment of reflection and relaxation during a train journey.
  • Two women are sitting together on a bus, smiling and enjoying each other’s company. One woman, wearing a white shirt and sunglasses on her head, looks out the window with a bright smile. The other woman, wearing a gray sweater and dark sunglasses, has her arm around her friend and is laughing. They appear to be having a joyful moment during their journey. The background shows the sunlight filtering through the bus windows, creating a warm and pleasant atmosphere. The image captures a happy, relaxed moment between friends on public transport.

全面体验

要使公共部门组织能够为用户提供最佳支持，就需要转变工作方式、智能应用数据并专注于以用户为中心的设计。为了向用户提供全面的体验，我们与政府机构和公共部门团队合作，使其参与到这一转型当中。这可以提高运营弹性和成本效率，同时改善用户体验。



我们通过服务的协同设计以及借助研究、测试和分析持续关注交付验证，以确保提高用户参与度。我们采用数据驱动的方法，利用最新的数据科学和平台技术，确保做出明智的决策。



 

我们借助多学科专家团队的协作力量来实现这一目标。这些团队成员由用户研究人员、工程师、设计师和数据科学家组成，他们每天与用户、利益攸关方和其他供应商交流，以最大限度地发挥协作的力量。

 

How we can help you with your challenges

A man with curly hair is engaged in a discussion, holding a pen in his hand while speaking. He is wearing a checkered shirt and sitting in an office environment, with shelves of books and documents behind him. Sunlight is streaming into the room, casting soft shadows, creating a warm and professional atmosphere. The man appears focused, gesturing as he talks, likely in the middle of a meeting or collaborative discussion. The image emphasizes communication and engagement in a work setting.
Effective industry regulation

New tools, services and applications to help regulatory bodies to manage their business more effectively.

A man and a woman are working together, focusing on a whiteboard or screen in a collaborative environment. The man is pointing at something on the board while the woman observes intently. Both are dressed in professional attire, with the woman wearing earrings and having long, dark hair. The image captures a moment of concentration and teamwork, with both individuals engaged in problem-solving or strategizing. The scene emphasizes collaboration and attention to detail in a professional setting.
Data improvement and organization

We work with clients’ data to organize it and improve it to enable data-driven decisions and actions.

A woman wearing glasses and a checkered blazer is sitting at a desk, deeply focused on her work on a desktop computer. She rests her chin on her hand as she concentrates on the screen. The room is dimly lit, with soft lighting creating a calm and professional atmosphere. A notebook with handwritten notes is open on the desk next to her, indicating that she might be taking notes or referring to information. The image captures a moment of focused productivity in a work setting.
Grant application service builds

New builds of services that enable citizens or organizations to apply for government funding.

A young person with short, curly hair is lounging on a sofa, wearing bright yellow and blue headphones while watching something on their smartphone. They are smiling slightly, engaged in the content on their device. The person is holding the phone with a sleek black prosthetic hand, highlighting the use of assistive technology in everyday life. They are dressed casually in a striped shirt, and the setting is comfortable and relaxed, with soft lighting and a cozy atmosphere. The image emphasizes the seamless integration of technology in enhancing accessibility and entertainment.
Benefits application service builds

New builds of services that enable citizens or organizations to apply for government services or benefits.

A man with long dreadlocks is sitting on a train, smiling as he looks at his smartphone. He is wearing headphones and a casual plaid shirt, enjoying content on his phone during the ride. Next to him is a large backpack placed on the seat. The background shows a train station platform through the window, with the train in motion. The image conveys a relaxed and pleasant travel experience, with technology and entertainment making the journey enjoyable.
Licence application service builds

New builds of services that enable citizens or organizations to apply for licenses.

A woman is actively speaking and gesturing with her hands during a meeting, engaging her colleagues in a discussion. She is seated at a conference table with two other people, one of whom is taking notes. The group is dressed in business attire, and the setting is a modern office with glass walls and a large screen in the background. The woman appears confident and expressive, leading the conversation. The image highlights teamwork, communication, and collaboration in a professional environment.
Implementation of new policy/legislation

Providing guidance and consultancy using our previous experience to help departments implement new initiatives.

Two workers wearing bright yellow safety jackets and protective glasses are seated at a desk, working with computers and technical equipment. One of the workers is pointing at a monitor, explaining something to the other, who is focused on the screen. On the desk, several cables and devices are connected to the computers, suggesting they are involved in a technical or engineering task. The image conveys teamwork and problem-solving in a highly specialized and safety-conscious environment.
Streamlining to save caseworker time

Rationalization of information feeds, processes and systems to reduce time taken processing cases.

A man with glasses and a neatly trimmed beard is sitting in an office, focused on his work on a computer. He is wearing a light brown shirt and is seated in a comfortable white office chair. The lighting is soft, and the background is slightly blurred, with office supplies and shelves visible in the distance. The man appears thoughtful and concentrated, possibly analyzing data or working on a detailed project. The image captures a moment of focus and productivity in a modern office environment.
Making sense of complexity

Helping clients find a way forward within multiple options, data sources, stakeholders and requirements.

Two women are sitting side by side on public transportation, both focused on their smartphones. The woman on the left, wearing a beanie and a black jacket, is holding her phone with both hands. The woman on the right, in a teal jacket, is also engaged with her phone, looking down at the screen. The atmosphere is quiet and reflective, as both individuals are absorbed in their own devices. The setting is inside a train or subway car, with the city passing by outside the window. The image conveys the modern-day experience of commuting with technology.
Running services when live

Support, maintenance and continuous improvement of services that have passed through beta assessments and are live.

A young woman is smiling warmly at the camera while sitting at a dinner table with her family. She is wearing a black shirt and gold earrings, and her hair is tied back with a patterned scarf. In the background, other family members, including a young boy and an older man, are also smiling and enjoying the meal. The table is set with plates of food, drinks, and a candle, creating a cozy and welcoming atmosphere. The image captures the joy of shared moments and connection during a family gathering.
Building communities around services

Looking beyond digital to the community of people or stakeholders who use them, building links and encouraging discussion.

A group of professionals is walking down a city street. One man in a business suit is carrying a helmet and walking with purpose, while another man walks with a folded bike. A woman pushes an electric scooter as she walks, and another woman is checking her phone as she keeps pace with the group. The urban environment is modern, with sleek buildings and greenery lining the walkway. The image captures a mix of personal mobility options and professional life in a bustling city, highlighting sustainable and efficient urban commuting.
Engaged users or customers

Build better and more fulfilling relationships with users and customers, enabling ongoing valuable contact.

数据主导型组织

英国能源监管机构（Ofgem）希望 Valtech 能够帮助他们成为数据主导型组织，并帮助能源行业实现转型。我们通过建立数据交换和数据中心帮助他们管理所有运营职能的监管数据。现在，他们能够在几天内就做出监管决定，再也无需花费数周的时间。

 

“我认为 Valtech 是值得信赖的合作伙伴，我信任他们之前的工作，我信任他们的专业精神。当选择由他们执行这项工作时，我非常放心。交付管理、用户研究、开发人员，所有的一切都交织在一起。但他们始终正面挑战并证明了自己。虽然没有一帆风顺的旅程，但在遇到困难的时候， Valtech 始终与我们同在，给予我们实质性支持。”



Ofgem 首席运营官，Sarah Cox

 
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The Blue Badge team at Valtech have worked hard to fully understand the needs of the real people who use the Blue Badge Digital Service, both citizen users of the Blue Badge scheme and local authority administrators, and balance these with the legal requirements set out by the legislation governing the scheme. They have continually sought to put Blue Badge applicants at the heart of the service to ensure that the online application process, and the badge management system, continue to work in the best possible way for all who need to use them.

— Diana Guerra, Head of Blue Badge Policy

面向未来的扩展

我们为英国运输部（DfT）运营屡获殊荣的 Blue Badge 服务。我们已经完成了该项目的端到端。在对他们的应用程序进行现代化改造后，我们现在正在管理其服务。总体而言，现代化项目每年可节省 475 万英镑，而交由我们管理该项目可以让 DfT 的员工专注于对他们来说真正重要的工作。

 

我们与广泛的技术解决方案和托管服务提供商合作，并将我们在数字服务设计与交付方面的丰富经验用于对其进行维护。

 

我们通过确定关键的服务需求以确保满足您的要求。然后，我们将与您一起制定详细的服务级别协议，其中包含可衡量的 KPI，确保服务始终处于最佳状态。

 

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