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Customer Experience Designer

Frederik Dalum

My Insights

Employee Empowerment, Service Design and Japanese Lucky Cats

Better products or cheaper production are no longer key to a competitive advantage. We’re in the midst of the revival of a long lost, almost forgotten industry: the service industry. With employees as an important key to provide great service experiences, employee empowerment can take your services to a whole new level.

十一月 29, 2018

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