Sanitas modernizes its customer experience

Brought to life with a new architectural approach that prioritized speed and flexibility, together with Valtech, Sanitas has moved from a slow-moving monolithic set up, to a forward looking microservices architecture. Core processes were restructured, simplified, and automated as part of the project, with a positive effect on the time-to-market of new products and services. The new agile way of working enables digital innovation, experiments, and new business models to be developed, tested, and rolled out quickly. As a result, a higher frequency in releases has been realized, tripling from four to 12 per year thanks to the agile microservices architecture.

This shift has further enabled better integration as well accelerating development of all digital channels, allowing Sanitas to execute fully personalized and targeted marketing campaigns.

The basis for driving innovation with a customer-centric focus, building on leading-edge technologies and methodologies requires close, partnership-based collaboration and the establishment of a modern and agile team.

Considered one of the leading digital innovation companies in Switzerland, Valtech has been working alongside Sanitas for more than a decade. This close working partnership meant that they were quickly able to build and scale the team with Sanitas, creating a modern and attractive working environment that continuously attracts talent.

As an empowering partner, Valtech brings our digital transformation to life by encouraging us to always take the next step towards innovation. Together, we turn the challenges of the health insurance market into opportunities by using leading-edge-technology. Moving together as one team within an agile and modern working environment has proven to be very successful. With their extensive experience and understanding of our industry, Valtech has proven to be the right choice for a long-term partner.

- Mohammad Najm, Head of IT Delivery and Technology Sanitas

I am very proud and happy to accompany Sanitas on its transformation journey. Thanks to our close collaboration at eye level and our focus on value creation, accelerating time to market and aligning strategy and execution, we have been able to build a sustainable and long-lasting relationship. We put customer needs and culture at the centre and work together as a team in an integrated and agile way to realise their full potential and adapt quickly to change. I look forward to continuing to help Sanitas grow and develop their digital business.

- Karim Djelid, Head of Client Partnerships Valtech