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Public Sector

Collaborating with you to transform our public sector

We have a reputation for excellence as a responsible partner. Here is how Valtech can help you improve and optimize public service experiences and outcomes.

A young woman stands outdoors, focused on her smartphone while interacting with an electric scooter or bike, likely using an app to unlock or navigate it. She is dressed casually in a white tank top and jeans, with long, wavy hair. The background features a modern urban setting with beige buildings and greenery, suggesting a relaxed city environment. The image highlights the use of technology for convenient urban mobility.

Comunidades que capacitam digitalmente

Sempre dissemos que queremos que nosso trabalho melhore a vida humana e faça crescer os negócios de nossos clientes. Raramente esse objetivo é mais óbvio do que na entrega de soluções digitais que apoiem todos os membros da nossa sociedade, globalmente. 

 

De sistemas de tráfego a serviços de saúde, anúncios públicos a campanhas de recrutamento, trabalhamos com uma ampla gama de organizações do setor público para permitir que elas ofereçam  experiências significativas aos usuários que dependem delas. 

Ajudamos a moldar a forma como as coisas são feitas em toda a indústria. Como um dos primeiros defensores dos métodos ágeis, somos pioneiros em métodos novos e eficientes que transformam as formas de trabalho e a velocidade de entrega. 

No Reino Unido, permitimos que os departamentos governamentais atendam ao Padrão de Serviço Digital e estejam ativamente envolvidos em sua melhoria contínua. Na Alemanha, fomos responsáveis por delinear o roteiro do programa digital. Onde quer que trabalhemos no mundo, estamos particularmente orgulhosos de nossos projetos que ajudam os vulneráveis em nossa sociedade e apoiam algumas das comunidades mais merecedoras. 

  • A young man with a beard is sitting on public transportation, wearing large white headphones and looking thoughtfully out the window. He is dressed casually in a brown jacket, and the soft light from outside highlights his profile. In the background, other passengers are visible, some standing and others seated, creating a typical busy public transit atmosphere. The image conveys a sense of calm and reflection during the commute, with the man enjoying music or a podcast through his headphones.
  • A woman wearing sunglasses is sitting in the back seat of a car, reaching for the wheel of a folded wheelchair next to her. She is dressed casually in a gray sweatshirt and appears relaxed. The car door is open, allowing sunlight to fill the space. The image highlights independence and mobility, showing the woman comfortably managing her wheelchair while traveling. The interior of the car is practical and functional, supporting her needs.

a experiência total

Para permitir que as organizações do setor público ofereçam o melhor suporte aos seus usuário,  é necessária a transformação das formas de trabalho, a aplicação inteligente dos dados e o foco no design centrado no usuário. Para oferecer a experiência total para os usuários, trabalhamos com órgãos governamentais e equipes do setor público para envolver seus departamentos nessa transformação. Isso traz melhorias para a resiliência operacional e a eficiência de custos, ao mesmo tempo em que melhora a experiência do usuário. 

Certificamo-nos de elevar a participação do usuário por meio do codesign de serviços e atenção contínua à validação da entrega por meio de pesquisa, testes e análises. Empregamos métodos orientados por dados para permitir a tomada de decisões informadas, aproveitando o que há de mais recente em ciência de dados e tecnologias de plataforma. 

Conseguimos tudo isso empregando o poder de equipes colaborativas e multidisciplinares de especialistas. Essas equipes são compostas por pesquisadores de usuários, engenheiros, designers e cientistas de dados que interagem diariamente com usuários, partes interessadas e outros fornecedores para maximizar o poder da colaboração. 

How we can help you with your challenges

A man with curly hair is engaged in a discussion, holding a pen in his hand while speaking. He is wearing a checkered shirt and sitting in an office environment, with shelves of books and documents behind him. Sunlight is streaming into the room, casting soft shadows, creating a warm and professional atmosphere. The man appears focused, gesturing as he talks, likely in the middle of a meeting or collaborative discussion. The image emphasizes communication and engagement in a work setting.
Effective industry regulation

New tools, services and applications to help regulatory bodies to manage their business more effectively.

A man and a woman are working together, focusing on a whiteboard or screen in a collaborative environment. The man is pointing at something on the board while the woman observes intently. Both are dressed in professional attire, with the woman wearing earrings and having long, dark hair. The image captures a moment of concentration and teamwork, with both individuals engaged in problem-solving or strategizing. The scene emphasizes collaboration and attention to detail in a professional setting.
Data improvement and organization

We work with clients’ data to organize it and improve it to enable data-driven decisions and actions.

A woman wearing glasses and a checkered blazer is sitting at a desk, deeply focused on her work on a desktop computer. She rests her chin on her hand as she concentrates on the screen. The room is dimly lit, with soft lighting creating a calm and professional atmosphere. A notebook with handwritten notes is open on the desk next to her, indicating that she might be taking notes or referring to information. The image captures a moment of focused productivity in a work setting.
Grant application service builds

New builds of services that enable citizens or organizations to apply for government funding.

A young person with short, curly hair is lounging on a sofa, wearing bright yellow and blue headphones while watching something on their smartphone. They are smiling slightly, engaged in the content on their device. The person is holding the phone with a sleek black prosthetic hand, highlighting the use of assistive technology in everyday life. They are dressed casually in a striped shirt, and the setting is comfortable and relaxed, with soft lighting and a cozy atmosphere. The image emphasizes the seamless integration of technology in enhancing accessibility and entertainment.
Benefits application service builds

New builds of services that enable citizens or organizations to apply for government services or benefits.

A man with long dreadlocks is sitting on a train, smiling as he looks at his smartphone. He is wearing headphones and a casual plaid shirt, enjoying content on his phone during the ride. Next to him is a large backpack placed on the seat. The background shows a train station platform through the window, with the train in motion. The image conveys a relaxed and pleasant travel experience, with technology and entertainment making the journey enjoyable.
Licence application service builds

New builds of services that enable citizens or organizations to apply for licenses.

A woman is actively speaking and gesturing with her hands during a meeting, engaging her colleagues in a discussion. She is seated at a conference table with two other people, one of whom is taking notes. The group is dressed in business attire, and the setting is a modern office with glass walls and a large screen in the background. The woman appears confident and expressive, leading the conversation. The image highlights teamwork, communication, and collaboration in a professional environment.
Implementation of new policy/legislation

Providing guidance and consultancy using our previous experience to help departments implement new initiatives.

Two workers wearing bright yellow safety jackets and protective glasses are seated at a desk, working with computers and technical equipment. One of the workers is pointing at a monitor, explaining something to the other, who is focused on the screen. On the desk, several cables and devices are connected to the computers, suggesting they are involved in a technical or engineering task. The image conveys teamwork and problem-solving in a highly specialized and safety-conscious environment.
Streamlining to save caseworker time

Rationalization of information feeds, processes and systems to reduce time taken processing cases.

A man with glasses and a neatly trimmed beard is sitting in an office, focused on his work on a computer. He is wearing a light brown shirt and is seated in a comfortable white office chair. The lighting is soft, and the background is slightly blurred, with office supplies and shelves visible in the distance. The man appears thoughtful and concentrated, possibly analyzing data or working on a detailed project. The image captures a moment of focus and productivity in a modern office environment.
Making sense of complexity

Helping clients find a way forward within multiple options, data sources, stakeholders and requirements.

Two women are sitting side by side on public transportation, both focused on their smartphones. The woman on the left, wearing a beanie and a black jacket, is holding her phone with both hands. The woman on the right, in a teal jacket, is also engaged with her phone, looking down at the screen. The atmosphere is quiet and reflective, as both individuals are absorbed in their own devices. The setting is inside a train or subway car, with the city passing by outside the window. The image conveys the modern-day experience of commuting with technology.
Running services when live

Support, maintenance and continuous improvement of services that have passed through beta assessments and are live.

A young woman is smiling warmly at the camera while sitting at a dinner table with her family. She is wearing a black shirt and gold earrings, and her hair is tied back with a patterned scarf. In the background, other family members, including a young boy and an older man, are also smiling and enjoying the meal. The table is set with plates of food, drinks, and a candle, creating a cozy and welcoming atmosphere. The image captures the joy of shared moments and connection during a family gathering.
Building communities around services

Looking beyond digital to the community of people or stakeholders who use them, building links and encouraging discussion.

A group of professionals is walking down a city street. One man in a business suit is carrying a helmet and walking with purpose, while another man walks with a folded bike. A woman pushes an electric scooter as she walks, and another woman is checking her phone as she keeps pace with the group. The urban environment is modern, with sleek buildings and greenery lining the walkway. The image captures a mix of personal mobility options and professional life in a bustling city, highlighting sustainable and efficient urban commuting.
Engaged users or customers

Build better and more fulfilling relationships with users and customers, enabling ongoing valuable contact.

organização baseada em dados

A Ofgem veio para a Valtech para ajudá-los a se tornar uma organização liderada por dados e para permitir que o setor de energia também se transformasse. Nós os ajudamos configurando uma troca de dados e um hub de dados para permitir que eles gerenciem dados regulatórios em todas as funções operacionais. Isso agora permite que eles tomem decisões regulatórias em questão de dias, em vez de semanas. 

"Eu só sabia que a Valtech era uma parceira de confiança, eu confiava no trabalho que eles tinham feito antes, no profissionalismo deles e quando eles foram selecionados para trabalhar nisso, eu não tive dúvidas. O gerenciamento da entrega, a pesquisa de usuários, os desenvolvedores, tudo que vem junto, além do desafio que eles superaram para me provar que, às vezes, nenhuma jornada é suave, mas quando as coisas ficaram difíceis, a Valtech foi uma verdadeira parceira e um real apoio para mim." 

Sarah Cox, COO da Ofgem 

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The Blue Badge team at Valtech have worked hard to fully understand the needs of the real people who use the Blue Badge Digital Service, both citizen users of the Blue Badge scheme and local authority administrators, and balance these with the legal requirements set out by the legislation governing the scheme. They have continually sought to put Blue Badge applicants at the heart of the service to ensure that the online application process, and the badge management system, continue to work in the best possible way for all who need to use them.

— Diana Guerra, Head of Blue Badge Policy

dimensionamento para o futuro

Executamos o multipremiado serviço Blue Badge para o DfT.  Levamos o projeto de ponta a ponta. Tendo começado com a modernização de sua aplicação, agora gerenciamos o serviço. No geral, o projeto de modernização economiza £ 4,75 milhões por ano, e nosso gerenciamento do projeto permite que a equipe da DfT se concentre no que realmente importa para eles. 

Trabalhamos com uma ampla gama de soluções de tecnologia e provedores de hospedagem e trazemos nossa vasta experiência de design e entrega de serviços digitais para mantê-los. 

 

Garantimos que suas exigências sejam atendidas identificando os principais requisitos de serviço. Ao seu lado, desenvolvemos um Acordo de Nível de Serviço detalhado, com KPIs mensuráveis, o que garante que o serviço tenha sempre o melhor desempenho. 

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