Throughout all the projects we work on, whether it be public or private sector, we design, develop and deliver with the users in mind 100% of the time. This user-centricity is the most important factor in producing a service that people will use. On Carer's for example, we repeatedly showed releases of the service to actual carers in a Guerilla testing set-up, recorded their responses and behaviours and fed this back to the organisation. What quickly developed was a realisation that the people who use the service, and those who wrote it originally were not in line. In order to make the Carer's Allowance online claim form an attractive service to use, department policy had to change. This was a big step and a key reason why Carer's has been described by the GDS as an "Exemplary Exemplar."
Its responsive design was made possible through the use of Typesafe’s technology stack of Scala and Play. This provides an intuitive user experience that is both powerful and functional.
