One of the biggest tasks was to raise the pilots’ acceptance of the new workflow. Therefore, Lufthansa and Valtech set up a user centric project approach including several interviews with pilots to ensure the future acceptance of the proposed solution. Valtech tried to understand the pilot’s needs and viewing the process through “pilot’s eyes” to anticipate their expectations.
![Cockpit_2400x1080.jpg](/4a3cfd/contentassets/38b24a13958f42c097233b8fb5a77aa5/cockpit_2400x1080.jpg?mode=min&width=2500&height=2500)
After the research phase, Valtech created concepts, designs and prototypes for a possible future implementation. Valtech’s digital expertise and Lufthansa’s industry knowledge were combined in order to create a user-friendly approach. The pilots were able to test the interface and give their feedback, which was directly incorporated into our prototypes.
The 'Fuel ordering app for pilots' app won the Concept Award 2019 at the UX Design Awards. The original press release can be found here.