¡Hola!
At Valtech we believe growth is built, not theorised. We’re makers, builders and creators. We come to work every day to build experiences that customers will love and technologies that businesses will thrive on.
Our approach is simple: Accelerate idea-to-value by striking the ideal balance of human-centred design, Agile engineering and the realities of affecting change at scale. Including new product development, service design and cloud modernisation, we take a hands-on approach to transforming our clients’ business.
Our ambition is to create a diverse, nurturing environment that allows every member of our team to express themselves through the creative work that they do.
About the role
As a Senior Experience Designer you'll be critical to every project you are on; able to draw on your breath of knowledge of user experience design principles and research methodologies to influence and lead many of the project's design decisions. You'll also be mentoring other designers, both in day-to-day project activities and as part of more formal career development across the Design team.
Our Design team
As part of the team, you'll be working on products and services for some of the world’s most influential companies. UX Researchers through to Product and Motion Designers work in dedicated teams, anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning and strategy through to execution, being an advocate for the user at every step of the way. You'll help the team to make informed design decisions, placing the needs of the user and the business at the center of every piece of work.
Designers at Valtech are:
- Designing, prototyping, and building products and services used by people every day.
- Confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools.
- Client-facing, driving the presentation of the team's latest design work.
- Inquisitive and eager to continuously improve and learn.
- Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
- Experienced in agile methodologies, and software development practices.
- Actively involved in growing the team by finding and attracting talent.
A day in the life of a Senior Experience Designer
Your responsibilities will include:
- Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
- Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
- Develop experience maps, service blueprints, and user journeys to communicate insights and define opportunity areas.
- Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
- Translate discovery insights into compelling design concepts, prototypes, and recommendations.
- Advocate for human-centered design, influencing stakeholders and ensuring design decisions are backed by evidence.
- Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early.
- Define and document design principles and frameworks that guide the overall experience.
- Support usability testing, iteration, and refinement of experiences based on user feedback.
- Mentor junior designers and contribute to the continuous evolution of our design practice.
- Be a master of your craft, eager to take on tasks you've not tried before.
- Evidence exposure to AI, automation, or emerging technologies within experience design.
- Be the gatekeeper for the quality of the products you work on.
- Encourage product teams to experiment with new ways of working.
- Explore new ways of generating ideas, bringing them to life and sharing them.
- Seeing the big picture and give user/business context for design decisions.
- Use experience and client knowledge to spot and resolve problems.
- Up for challenging conversations if needed to get to the best product.
- Represent Valtech publicly by participating in talks, events, and conferences.
You and the role
You are someone who will bring expertise in user-centered design, strategic thinking, and facilitation of discovery processes. You also have:
- A strong background in leading discovery phases - from framing the challenge to delivering insights and recommendations.
- Expertise in qualitative and quantitative research methods, including interviews, surveys, contextual inquiries, and analytics.
- Proficiency in facilitation techniques, running workshops, and engaging stakeholders at all levels.
- Experience in creating journey maps, service blueprints, and ecosystem models; with the ability to translate complex problems into clear, actionable insights and design directions.
- Strong storytelling and communication skills that influence decision-making.
- Experience working in agile environments, collaborating with product, engineering, and strategy teams. Ultimately showing a passion for solving complex problems and having a curiosity-driven mindset.
In this role, you will lead end-to-end discovery phases, working closely with cross-functional teams internally and within client organisations, to uncover insights, define opportunities, and set a clear direction for design and development. You will shape meaningful experiences that align with user needs and business goals, ensuring that design solutions are research-driven, validated, and impactful.
You're primarily focused on user experience design, applying your abilities in facilitation, user research, interaction design, information architecture, and user testing – amongst others. You'll enjoy engaging with users and project partners to understand the product’s context and synthesise your findings into easily digestible formats for your team.
Applying for the role
Please share examples of your work as PDFs or online case studies with your application. We’re interested in the activities you go through as you research, test, and present your thinking and conclusions. For example; the use of data, interviews, workshops, sketches, concepts, flows, experience maps, prototypes, etc. ‘Finished’ visual designs are not the only focus here. All supplied examples will be handled in complete confidence.
Our recruitment process:
- Introduction video call with Talent Acquisition.
- Technical video interview with team members.
- Final interview with Hiring Manager and People & Culture Lead.
Diversity and Inclusion at Valtech
At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone here.