Cases
AI-powered search at GOV.UK
Enabling faster, more relevant search results with AI
Imagine: Millions of users finding exactly what they need on their first search.
We have significantly improved how citizens access vital information and services, demonstrating the power of AI to enhance public service delivery.
Our new AI-powered search engine delivers faster, more relevant results and makes it easier for everyone — regardless of their digital skills — to find what they need.
Feryal Clark , UK AI Minister
This initiative directly supports the AI Opportunities Action Plan by showcasing the practical application of AI to improve accessibility and efficiency.
Why search is a powerful GenAI use case:
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Immediate and measurable results. Experience data-driven improvements in user engagement, search accuracy and satisfaction, demonstrating increased efficiency and user success.
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Enhanced user experience. Deliver faster, more relevant results, making it easier for citizens to find what they need.
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Improved accessibility. Break down cultural, language and digital literacy barriers, ensuring older citizens, non-digital natives, and individuals from all backgrounds can easily access essential services.
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Align with government objectives. Contribute directly to the goals outlined in the AI Opportunities Action Plan.
How can your department benefit?
We understand that each department has unique needs and challenges. That's why we're offering your team a complimentary, personalised session to explore how these learnings can be applied to your specific service(s). Just complete the form below and one of our experts will be in touch.
