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Public Sector

Collaborating with you to transform our public sector

We have a reputation for excellence as a responsible partner. Here is how Valtech can help you improve and optimise public service experiences and outcomes.

A young woman stands outdoors, focused on her smartphone while interacting with an electric scooter or bike, likely using an app to unlock or navigate it. She is dressed casually in a white tank top and jeans, with long, wavy hair. The background features a modern urban setting with beige buildings and greenery, suggesting a relaxed city environment. The image highlights the use of technology for convenient urban mobility.

With more than two decades of experience building and supporting effective public sector digital and data services, Valtech has always been a public sector partner you can trust.

With our acquisition of Kin + Carta, who were ranked the sixth fastest-growing technology company in the UK public sector on Tussell and techUK's prestigious Tech200 list, we have solidified that reputation.

We help clients navigate the challenges and opportunities of citizen experience, service innovation and data-driven decision-making. With 40 successful service assessments passed and a range of awards received for the effectiveness of the services we have delivered, Valtech has the experience, flexibility and rigour to smoothly and effectively deliver and transform.

We understand that delivering exemplary digital transformation isn't just about technology. It's about transforming the way we deliver public services to solve the whole problem for citizens, our institutions and our society.

We have earned a reputation for excellence as a responsible partner. We are known for our quality, value and collaborative approach. We’re a partner for the long term, able to understand the human needs and deliver services that improve digital take-up and then keep improving and optimising the experience, service and outcomes.

  • A young man with a beard is sitting on public transportation, wearing large white headphones and looking thoughtfully out the window. He is dressed casually in a brown jacket, and the soft light from outside highlights his profile. In the background, other passengers are visible, some standing and others seated, creating a typical busy public transit atmosphere. The image conveys a sense of calm and reflection during the commute, with the man enjoying music or a podcast through his headphones.
  • A woman wearing sunglasses is sitting in the back seat of a car, reaching for the wheel of a folded wheelchair next to her. She is dressed casually in a gray sweatshirt and appears relaxed. The car door is open, allowing sunlight to fill the space. The image highlights independence and mobility, showing the woman comfortably managing her wheelchair while traveling. The interior of the car is practical and functional, supporting her needs.
  • A young woman with shoulder-length hair and glasses is sitting by a train window, gazing out at the passing scenery. She is casually dressed in a green t-shirt and holding her smartphone in one hand, resting it on her lap. The sunlight illuminates her face and the train seat, while the blurred view of railway tracks and greenery outside adds to the feeling of peaceful travel. The image captures a quiet moment of reflection and relaxation during a train journey.
  • Two women are sitting together on a bus, smiling and enjoying each other’s company. One woman, wearing a white shirt and sunglasses on her head, looks out the window with a bright smile. The other woman, wearing a gray sweater and dark sunglasses, has her arm around her friend and is laughing. They appear to be having a joyful moment during their journey. The background shows the sunlight filtering through the bus windows, creating a warm and pleasant atmosphere. The image captures a happy, relaxed moment between friends on public transport.

A digital transformation partner for the real world

In the real world, you don’t need big promises about transformation or the endless scoping studies that accompany them. You need progress. By combining deep industry expertise, user research excellence, data-intelligence, world-class engineering and seamless delivery, we’re setting out to prove why it’s time for a new approach to making progress.

Partnering with Valtech for public sector projects means:

  • We're not just a supplier. We're a partner. We work alongside you, developing and growing your teams' knowledge and confidence with tried and tested methodologies for transferring knowledge.

  • Keeping users at the heart of the digital experience. From discovery through to alpha, beta and live, we research, engage and listen to users at every stage.

  • Government standards compliance. We test for quality at every stage to exceed the required service standards so you can be confident that your project will pass assessment every time.

  • Creativity and innovation. Compliant shouldn’t mean dull. Our teams are committed to getting to know the human behind the user so we can address their individual needs and create delight, even in the most mundane of services.

How we can help you with your challenges

A man with curly hair is engaged in a discussion, holding a pen in his hand while speaking. He is wearing a checkered shirt and sitting in an office environment, with shelves of books and documents behind him. Sunlight is streaming into the room, casting soft shadows, creating a warm and professional atmosphere. The man appears focused, gesturing as he talks, likely in the middle of a meeting or collaborative discussion. The image emphasizes communication and engagement in a work setting.
Effective industry regulation

New tools, services and applications to help regulatory bodies to manage their business more effectively.

A man and a woman are working together, focusing on a whiteboard or screen in a collaborative environment. The man is pointing at something on the board while the woman observes intently. Both are dressed in professional attire, with the woman wearing earrings and having long, dark hair. The image captures a moment of concentration and teamwork, with both individuals engaged in problem-solving or strategizing. The scene emphasizes collaboration and attention to detail in a professional setting.
Data improvement and organisation

We work with clients’ data to organise it and improve it to enable data-driven decisions and actions.

A woman wearing glasses and a checkered blazer is sitting at a desk, deeply focused on her work on a desktop computer. She rests her chin on her hand as she concentrates on the screen. The room is dimly lit, with soft lighting creating a calm and professional atmosphere. A notebook with handwritten notes is open on the desk next to her, indicating that she might be taking notes or referring to information. The image captures a moment of focused productivity in a work setting.
Grant application service builds

New builds of services that enable citizens or organisations to apply for government funding.

A young person with short, curly hair is lounging on a sofa, wearing bright yellow and blue headphones while watching something on their smartphone. They are smiling slightly, engaged in the content on their device. The person is holding the phone with a sleek black prosthetic hand, highlighting the use of assistive technology in everyday life. They are dressed casually in a striped shirt, and the setting is comfortable and relaxed, with soft lighting and a cozy atmosphere. The image emphasizes the seamless integration of technology in enhancing accessibility and entertainment.
Benefits application service builds

New builds of services that enable citizens or organisations to apply for government services or benefits.

A man with long dreadlocks is sitting on a train, smiling as he looks at his smartphone. He is wearing headphones and a casual plaid shirt, enjoying content on his phone during the ride. Next to him is a large backpack placed on the seat. The background shows a train station platform through the window, with the train in motion. The image conveys a relaxed and pleasant travel experience, with technology and entertainment making the journey enjoyable.
Licence application service builds

New builds of services that enable citizens or organisations to apply for licences.

A woman is actively speaking and gesturing with her hands during a meeting, engaging her colleagues in a discussion. She is seated at a conference table with two other people, one of whom is taking notes. The group is dressed in business attire, and the setting is a modern office with glass walls and a large screen in the background. The woman appears confident and expressive, leading the conversation. The image highlights teamwork, communication, and collaboration in a professional environment.
Implementation of new policy/legislation

Providing guidance and consultancy using our previous experience to help departments implement new initiatives.

Two workers wearing bright yellow safety jackets and protective glasses are seated at a desk, working with computers and technical equipment. One of the workers is pointing at a monitor, explaining something to the other, who is focused on the screen. On the desk, several cables and devices are connected to the computers, suggesting they are involved in a technical or engineering task. The image conveys teamwork and problem-solving in a highly specialized and safety-conscious environment.
Streamlining to save caseworker time

Rationalisation of information feeds, processes and systems to reduce time taken processing cases.

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Making sense of complexity

Helping clients find a way forward within multiple options, data sources, stakeholders and requirements.

Two women are sitting side by side on public transportation, both focused on their smartphones. The woman on the left, wearing a beanie and a black jacket, is holding her phone with both hands. The woman on the right, in a teal jacket, is also engaged with her phone, looking down at the screen. The atmosphere is quiet and reflective, as both individuals are absorbed in their own devices. The setting is inside a train or subway car, with the city passing by outside the window. The image conveys the modern-day experience of commuting with technology.
Running services when live

Support, maintenance and continuous improvement of services that have passed through beta assessments and are live.

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Building communities around services

Looking beyond digital to the community of people or stakeholders who use them, building links and encouraging discussion.

A group of professionals is walking down a city street. One man in a business suit is carrying a helmet and walking with purpose, while another man walks with a folded bike. A woman pushes an electric scooter as she walks, and another woman is checking her phone as she keeps pace with the group. The urban environment is modern, with sleek buildings and greenery lining the walkway. The image captures a mix of personal mobility options and professional life in a bustling city, highlighting sustainable and efficient urban commuting.
Engaged users or customers

Build better and more fulfilling relationships with users and customers, enabling ongoing valuable contact.

Who we work with

Valtech’s work in the public sector spans years and multiple projects. Our public sector clients include:

  • LNER. We increased revenue by 13% with the delivery of a new ticket booking system.

  • Trade Remedies Authority. We delivered a digital vision and strategy that empowers the Trade Remedies Authority to progress toward being a truly digital-first trade remedies authority.

  • UK Policing. We work with the UK’s regional Police Forces to benchmark and improve citizen-facing services and contact centres.

  • The Planning Inspectorate. We serve as the Planning Inspectorate's digital transformation partner, providing comprehensive digital services that support the entire planning and appeals journey.

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The Blue Badge team at Valtech have worked hard to fully understand the needs of the real people who use the Blue Badge Digital Service, both citizen users of the Blue Badge scheme and local authority administrators, and balance these with the legal requirements set out by the legislation governing the scheme. They have continually sought to put Blue Badge applicants at the heart of the service to ensure that the online application process, and the badge management system, continue to work in the best possible way for all who need to use them.

— Diana Guerra, Head of Blue Badge Policy

An established public sector supplier

We are present on all major digital public sector frameworks, including:

We maintain ISO27001 and Cyber Essentials Plus Certification, and we can deploy teams with a range of security clearances.

Contact our specialist team to learn more or to discuss your challenges.

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