We offer a CX workshop comprising three components; (1) trend identification, (2) CX assessment, and (3) ideation.
The process to get up to speed, prepare the team and be ready for future changes is:
1. Activate the right people in your business
Choose participants from your organization that spans different teams and responisibilities.
2. Workshop with Valtech (alignment and ignition / inspiration)
Online or in person, 6-8 hours ideally.
The focus in the workshop is CX and the impact COVID-19 has had/will have on your CX going forward, given the key trends we see, and what can be done to mitigate negative effects and grow your business.
We break it down to 10 areas of focus: Customer expectations, Brand promise/value consistency, Customer journeys and new touch-points, Culture, New partners, New devices/technologies, Rewarding customers, Customer service and support, Capabilities (new processes, systems), Post Covid impact to your CX.
3. Snapshot of CX potential, weak spots, and future business input
Paired with a backlog of ideas to improve, short, medium and longer term.