First things first… What will you become a part of? Valtech is a global digital agency focused on business transformation. We enable clients to anticipate tomorrow’s trends and connect more directly with their consumers across digital and physical touch points.
We deliver innovation with a purpose. With expertise across experience design, technology, and marketing, our passion is in addressing transformational business challenges for our clients. Challenges where we re-imagine the customer journey and build new connected experiences. Challenges where we make data work in this new era and help our clients transform the way they operate and optimize business-critical digital platforms for multichannel commerce and marketing.
From discovery to optimization, clients trust Valtech to remove complexity and deliver innovative, frictionless solutions that close the experience gap between customer expectation and reality. We are a network of more than 5,000 makers, thinkers, marketers, creatives, and developers spanning 5 continents with 50+ offices in 22 countries.
About the role
Valtech has been rolling out Oracle Cloud Financials to our finance teams across the globe and are now looking for Support Analysts.
You will be providing support internationally on all the modules we use today, they include GL, AP, AR, CM, FA, TAX, SLA.
In addition to supporting the finance teams already using Oracle, you will provide post go live support to business units when they are on boarded to Oracle.
A well as supporting the finance users, you will be the first point of contact for the master data maintenance teams for issues with master data or integrations.
You will lead the quarterly regression testing for any new release upgrade.
At Valtech we have embraced hybrid working and this role is no exception. However, there may be the need to travel a few times a year.
What you’ll be doing
Responsible for leading cross-functional/ technical issue resolution and coordination with the Oracle Project Team, Internal Control Team, escalating as necessary, to deliver quality service to our local business users.
- You will be the senior member of the Oracle Support Team and should be experienced in managing as support team.
- Organize support meetings with internal stakeholders and external suppliers to ensure ongoing support issues or escalations are dealt with in a timely manner.
- Provide support for his/ her own tickets, from analysis to resolution, for tickets of “higher” priority.
- Ensure customized Knowledge Transfer to the other support team members as needed.
- Interact/ communicate with internal business users regularly/ timely to build relationships and ensure user satisfaction through quality & service value.
- Abide by internal policies and best practices to ensure complete compliance with RACIs, Audit, and information security.
- Initiate effort to maintain and update Knowledge Base documents and procedures.
- Work collaboratively with Business Analyst Team and Stakeholders (Business Users, Finance Leadership Teams, Internal Control Team) to understand the current applications in place, ensure support activities meet the SLA’s, identify inefficiencies and opportunities for support and service improvements over time.
- Assist with system integrations, automated system flows from OpenAir to Oracle for master data maintenance, transaction imports.
- Assist with data migration in the context of a new deployment of the Oracle Core Model Solution: switch from an ERP legacy system to Oracle Financials Cloud.
- Assist with Hypercare (post go-live support), coordinating with the Business Analyst Team.
- Lead the quarterly Oracle Non-Regression Testing for any new release upgrade.
Our preferred candidate
- Have led Oracle ERP Production Support for a large enterprise for over 3+ years, preferably in an international environment, in a Shared Service Center.
- Versed in Oracle Financials Cloud Modules: GL, AP, AR, CM, FA, TAX, SLA. Techno-functional knowledge preferred. Nice to be able to write side SQL queries to help analyse issues as needed.
- Well experienced in production support modalities: ticket triage, day-to-day activity monitoring, ticket priorities, assignment, and resolution.
- Versed with SLA's, metrics, stakeholder management, global practice.
Additionally, on the softer skills side you will …
- Be comfortable working independently, and able to manage own time effectively
- Be able to manage a small team and be able to mentor team members
- Enjoy working in a small team, reaching out for help as and when required
- Have strong written and oral communication skills
- Have a customer service mindset with strong interpersonal skills to develop a rapport and credibility with users with a variety of roles and seniority
- Be confident communicating with system superusers throughout the business, particularly finance users
- Have good analytical and problem-solving abilities
- Be keen to learn new systems and be able to pick up new concepts quickly
Meet the team
You will be part of our Global Business Applications Team and be a senior member of the Business Applications Shared Service centre. You will work in an international environment and closely together with your passionate and talented team colleagues located in different countries across the group.
What can you expect from us?
At Valtech you’ll become part of our exceptional team of more than 5,000 talented innovators, design thinkers, marketers, creatives, and engineers. We interact across countries, disciplines, trades, roles and teams. We are consultants before anything else and take ownership of our own work, clients, and careers. We provide everyone with a large degree of freedom - in return, we expect an equally high degree of accountability and dedication. We transform by doing and insanely passionate about improving the end user experience. We are a people company. We share our knowledge and learnings, we dare to speak up and take risks. And we care deeply about one another, our clients, and the world around us.
We have from our very beginning always worked hard on providing everyone within our organisation the opportunity to grow and transform their job opportunities and career paths across the world. From graduates to seasoned professionals who are experts in their field. Valtech will always be recognised not just for the quality of the work we deliver, but for all the amazing people that make it happen. We don’t just talk about how to get things done, we really do transform by doing.
If this sounds like your next challenge, then do send us your application already today.